FAQs
RENISMI Jewelry Store - Frequently Asked Questions (FAQs)
1. What types of jewelry do you offer?
At RENISMI, we offer a wide range of high-quality jewelry, including rings, necklaces, bracelets, earrings, and custom pieces. Our collection features designs in gold, silver, and precious gemstones, perfect for every occasion.
2. How do I place an order?
Placing an order at RENISMI is simple! Just browse through our collection, select your desired pieces, and click on the "Add to Cart" button. Once you're ready, proceed to checkout, fill in your shipping details, and choose your payment method. After that, we'll handle the rest.
3. Do you offer custom jewelry?
Yes! We specialize in creating custom jewelry. If you're looking for a unique piece or want to personalize a design, feel free to reach out to us via email at contact@renismi.com. Our team will work closely with you to bring your vision to life.
4. What materials are your jewelry pieces made from?
Our jewelry is crafted from high-quality materials, including 18k gold, sterling silver, and ethically sourced gemstones. We ensure that every piece is made to last and reflects the highest standards of craftsmanship.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the courier’s website.
6. Do you offer international shipping?
Yes, we offer worldwide shipping! No matter where you are, we can deliver your RENISMI jewelry to your doorstep with secure and reliable shipping options.
7. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy with your jewelry, you can return or exchange it within 30 days of receiving your order. The item must be unused, and in its original condition and packaging. Please visit our Return and Exchange Policy page for more details.
8. How do I care for my jewelry?
To keep your RENISMI jewelry looking its best, avoid exposure to harsh chemicals, perfumes, or excessive moisture. Clean your pieces with a soft cloth and store them in a jewelry box or pouch to prevent scratching. For specific care instructions, refer to the care guide included with your purchase.
9. Do you offer gift wrapping?
Yes! We offer elegant gift wrapping for an additional fee. If you’re buying jewelry as a gift, simply select the gift wrapping option during checkout, and we will ensure it arrives beautifully packaged.
10. How can I contact customer support?
If you have any questions or need assistance, feel free to contact us via email at contact@renismi.com, or use the live chat feature on our website. Our customer support team will be happy to help!
11. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
12. Are your jewelry designs limited edition?
Yes, many of our jewelry pieces are part of limited edition collections, ensuring that you have a one-of-a-kind piece. We also release seasonal and exclusive designs from time to time, so be sure to stay updated!
13. How can I stay updated on new arrivals and promotions?
To stay updated on new arrivals, special promotions, and exclusive offers, subscribe to our newsletter. You can also follow us on social media platforms like Instagram and Facebook and TikTok for the latest news.